Widerrufsrecht

This Return & Refund Policy applies to purchases made through our online store.

1. Returns

Customers may request a return within 14 days of receiving their order, provided the item is unused, in its original condition, and returned with any original packaging and accessories.

Certain goods may be excluded from return where permitted by law, including personalised, perishable, or sealed goods that are unsuitable for return for health or hygiene reasons once opened.

2. Refunds

Once a returned item has been received and inspected, eligible refunds will be issued to the original payment method. Refunds will normally be processed within 14 days of approval.

Original standard delivery charges will be refunded where required by applicable law. Additional delivery costs resulting from the customer's choice of an upgraded delivery method may not be refundable.

3. Faulty or Incorrect Items

If an item is defective, damaged, or incorrectly supplied, please contact us promptly. Your statutory rights under applicable UK consumer law are not affected by this policy.

4. Return Costs

Unless an item is faulty, damaged, or incorrectly supplied, the customer may be responsible for reasonable return postage costs.

5. How to Request a Return

To request a return or refund, contact:

Email: admin@milenaa.com
Address: 43 Raven Row, London, E1 2EG

Please provide your order details and the reason for the return where applicable.

6. Statutory Rights

Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable UK law, including the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We reserve the right to amend this policy where necessary to comply with applicable law.