Versand

This Shipping Policy explains how orders placed through our website are processed and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after successful payment. Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Times

Estimated delivery times will be provided at checkout or in your order confirmation. Delivery times are estimates and may vary due to courier delays, adverse weather, customs procedures, or circumstances beyond our reasonable control.

3. Shipping Charges

Applicable delivery charges will be displayed at checkout before you complete your purchase. Any available free-shipping offers will be subject to the conditions stated at the time of purchase.

4. Delivery Address

Customers are responsible for providing an accurate and complete delivery address. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

5. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at:

Email: admin@milenaa.com

We will reasonably assist in locating delayed or missing shipments.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible with your order details. We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.

7. International Orders

For international deliveries, the customer may be responsible for applicable customs duties, taxes, or import charges unless otherwise stated at checkout.